FREQUENTLY ASKED QUESTIONS

Where are you based and where do you roast?

We're based in The Colony, Texas — right in the heart of the Dallas-Fort Worth metroplex — and that's also where every batch of coffee is roasted in our small setup here. Small-batch means every roast gets our full attention from start to finish.

Whole bean or ground?

We offer whole bean coffee only. Freshly roasted coffee stays at its best when left whole, and we believe that's the right way to experience it. Grinding fresh right before you brew makes a real difference in the cup, so we leave that step to you.

What roast levels do you have?

Raw coffee beans are always changing, which means our roast profiles will change along with them. We aim to always have at least one light roast, one medium, and one dark roast available so there's something for every preference. If you're looking for a specific flavor profile you don't see on the site, reach out to us at [email protected] — we may be able to put together a custom order just for you.

How fresh is the coffee?

We roast to order, which means nothing sits on a shelf waiting for a buyer. We roast, bag, and ship — typically within 1–2 business days of your order. From roast date to your doorstep in just a few days. That's about as fresh as it gets without growing your own.

How should I store coffee?

Keep it in an airtight container in a cool, dark place — room temperature is perfect. We don't recommend freezing your coffee, since condensation can affect the flavor when you take it out. And for the best experience, only grind what you plan to brew right away.

Do you offer decaf?

Yes — we currently offer a Colombia Decaf from Huila, Colombia. It's a medium roast with a clean, smooth cup and notes of brown sugar and cocoa. Available now in our shop for $20.

How do I order?

Ordering is straightforward — just add your favorite coffee to the cart and check out. We use Stripe to process payments, so your transaction is secure and all major credit cards are accepted. No complicated steps, no fuss.

Do I need an account?

Not at all — you can check out as a guest without creating an account. If you do decide to create an account, you'll be able to view your order history and save your information for next time. Either way works fine.

What's your shipping time?

We roast and ship within 1–2 business days of receiving your order. After that, delivery typically takes another 2–5 business days depending on your location and the carrier. All orders include tracking information sent to your email as soon as they ship.

Free shipping on orders over $40. If your total is under $40, shipping is calculated at checkout based on your location and order size.

Do you offer returns?

Coffee is a perishable product, so we can't accept returns based on taste preference. We roast each batch carefully and stand behind our quality, but we understand taste is personal. If your order arrives damaged, or if we sent the wrong item, please email us at [email protected] within 7 days and we'll make it right — whether that's a replacement or a refund.

Can I change or cancel my order?

If you need to make a change, reach out to us at [email protected] as soon as possible. Because every batch is roasted to order, we can only make changes before we fire up the roaster. Once it's roasted, it's bagged and on its way — so the earlier you let us know, the better.

Do you offer local pickup?

We do — if you're in or near The Colony, Texas, we're happy to arrange a local pickup. Email us at [email protected] before placing your order and we'll coordinate a time for you to pick it up.

Do you do wholesale?

We're not offering wholesale pricing just yet — we're still a small operation and need to scale up a bit before we can commit to wholesale accounts reliably. That said, we're always open to hearing from cafes, offices, or retailers who are interested in carrying Hazul Coffee. If that sounds like you, send us an email at [email protected] and tell us about yourself. We'd love to start that conversation.